Warranty

Last Updated: March 20th, 2024, Version 1.0

14 DAY SATISFACTION GUARANTEE
If you decide that you’re not satisfied with your QBLOK purchase, we want to help. Our return policy extends for 14 days from the date of delivery. We have a 14 day money back guarantee. For eligibility, the item must be unused, in its original packaging, and meet our return criteria. Please initiate the return process by contacting our team at [email protected].

WARRANTY

Sometimes the universe conspires against us. In the unlikely event your QBLOK product is delivered to you in a less than perfect condition, please email photos clearly indicating the damage to the packaging and the product to  [email protected] or call our customer care team. We require you to send us photos within 24 hours of delivery.

All are products are made just for you with the greatest craftsmanship and devotion. All our products come with a 14 day satisfaction guarantee and carry a 12 month warranty on manufacturing defects , from the date of purchase. Reasonable wear and tear acceptable. We expect  QBLOK panels , if stored and used correctly,  to last 10 years.

Warranties do not apply in the case of:

  1. Any damage sustained to the tank by virtue of, including but not limited to handling, transport, storage and/or erection of tanks or subsequent modification/s thereto;
  2. Damage, tank failure or leakage caused as a result of faulty, poorly fitting or defective connections to the tank;
  3. Any damage caused by , including but not limited to earthquakes, storms, fires or acts of GOD, war, strike, riot, crime;
  4. If the tank is used for the transport, of substances.
  5. Any deforming of the tank due to use of trailers or load beds that are of insufficient strength or design;
  6. High top or lateral stress loads being applied to the tanks by utilising lifting equipment or retention straps or ropes, etc. Overtightened steel straps, cables or wire are to be avoided as retention equipment;
  7. Tanks incorrectly mounted in the absence of a solid, smooth, sturdy platform and in the absence of obstructions on the base which could cause puncture damage to the tank base leading to subsequent or eventual failure;
  8. Failure to install and utilise the tank in accordance with the published specifications.

This warranty is subject to the correct installation and utilisation of the tank in accordance with QBLOK instructions for use  (per our website: http//www.QBLOK.co.za).

Liability in terms of this warranty shall be limited to claims which arise from loss of integrity of the product or its design and liability for any other losses and/or damages suffered including consequential losses or damages are specifically excluded.

Since there are many factors beyond our direct control which could influence or effect on the performance of the glass fibre reinforced Polypropelyne  we would strongly advise that our customers carry out relevant tests to ensure that the plastic is suitable for the intended application.

Liability in terms of this warranty shall NOT be applicable for claims or damages suffered outside the borders of the Republic of South Africa.

Liability in terms of this warranty is limited to replacement of a defective unit and does not cover any consequential loss, costs or damage. QBLOK may at our own discretion opt to replace a defective unit on a conditional basis depending on the pro rata useful life.

CLAIMS PROCEDURES
Goods are guaranteed according to this Warranty. Services carry no guarantees/warrantees. No claim under this agreement shall arise unless the Customer has, within 3 days of the alleged breach or defect occurring, given QBLOK 30 days’ written notice  rectify any defect or breach of Agreement. To be valid, claims must be supported by the original Tax Invoice. Upon on agreement with QBLOK, the Customer shall return any deemed defective movable goods to the premises of QBLOK at the Customer’s own cost and packed in the original packaging and all risks for the duration of replacement remain with the Customer. All claims shall be lodged, in writing, with QBLOK and shall be remitted per e mail to the following  email address: [email protected] pursuant to receipt of the claim, QBLOK will appoint the appropriate assessor in order to attend to the assessment of the claim. Said assessor’s report and conclusions will be final and binding upon both parties.

INDEMNITY

You hereby agree to indemnify and save QBLOK, our affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from such your use of QBLOK or Services (including but not limited to the display of your information on QBLOK) or from your breach of any of the Terms. You hereby further agree to indemnify and save QBLOK, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to information about such third parties and/or any of their goods and/ or services. You also agree further that QBLOK is not responsible and shall have no liability to you, for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. QBLOK reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with QBLOK in asserting any available defenses.

The warranty is the only warranty provided by QBLOK and no other extensions, additions of this warranty or the like, will be binding upon us unless reduced to writing and signed by all the parties concerned If you’re experiencing a warranty issue, get in touch with our team. We will work to address the issue and ensure that the product is good as new. This may involve shipping your replacement parts, organizing repair, or a complete replacement (at our discretion).

If you’re experiencing a warranty issue, get in touch with our team. Please note that warranties are not transferable and cannot be extended to re-sold products. Warranties are only valid when products are used for their intended purpose, and exhibit normal use.