Frequently asked questions
Common Questions
Orders
Regrettably, we do not offer cash on delivery services. Orders are dispatched within two days upon receipt of payment. Please note that stock reservation is contingent upon full payment receipt.
To facilitate seamless transactions, we accept Direct EFT, Mastercard & VISA, and regular EFT. If opting for EFT, kindly provide a Proof of Payment to [email protected] , referencing your invoice number.
At present, we do not provide financing options.
Currently, lay-by options are not available.
Rest assured, our payment gateway, Peach Payment, employs the highest level of encryption with Secure Socket Layer 3 (SSL3). No credit card details are stored on our website, ensuring utmost security.
Deliveries
Delivery within Gauteng Province incurs a flat fee. Please see our website for our delivery fee. For deliveries outside this region, please contact us for applicable charges. For inquiries regarding your order, kindly contact us at [email protected] or call 011 708-0650.
Presently, our delivery services are available within Gauteng Province. For deliveries to other regions, kindly reach out to us for shipping arrangements.
Orders are dispatched within 5 working days following receipt of payment. Please note that shipment is contingent upon full payment.
Return and Refund
Yes, we have a comprehensive refund policy available here
We apologize for any dissatisfaction. We have a 14 day money back guarantee. Please contact us at [email protected] or 011 708-0650, and our team will assist you accordingly. For detailed information, please refer to our complete Return & Refund Policy here.
Our return policy extends for 14 days from the date of delivery. Regrettably, we cannot process refunds for items marked as “Sale”. Please initiate the return process by contacting our team at [email protected]. For eligibility, the item must be unused, in its original packaging, and it needs to meet our return criteria.
Exchanges are accepted within 14 days of delivery. To initiate an exchange, please contact our team at [email protected]. Exchange requests are subject to product availability. For further details, refer to our Exchange Policy.
Orders can be cancelled within 24 hours of placement. A full refund will be issued within 10 business days. For comprehensive information, please refer to our Return & Refund Policy here.
Refunds may take up to 10 business days to reflect in your South African bank account.
We apologize for any dissatisfaction. We have a 14-day money back guarantee. Please contact us at [email protected] or 011 708-0650, and our team will assist you accordingly. For detailed information, please refer to our complete Return & Refund Policy here.
Warranty and Legal
We apologize for any dissatisfaction. We have a 14-day money back guarantee. Please contact us at [email protected] or 011 708-0650, and our team will assist you accordingly. For detailed information, please refer to our complete Return & Refund Policy here.
We expect QBLOKs to last a minimum of 10 years with correct use.
Drilling holes in a QBLOK is not recommended. For inquiries, please contact us here.
Please review our Terms & Conditions here for comprehensive information.
Yes, please refer to our Privacy Policy here for details.
Yes, QBLOK complies with POPIA regulations. For detailed information, please review our Privacy Policy here.
QBlok Product INformation
QBLOK is a modular water storage container designed to hold water in a square shaped structure. The square shape is advantageous for efficient use of space and the modular panels have a clean and simple design. The QBLOK can be easily disassembled when not in use or when one wants to move it. The QBLOK is often used for storing water for purposes like irrigation, emergency preparedness or industrial purposes.
The QBLOK works by providing a secure and enclosed space to hold water. It features a durable construction that prevents leaks and contamination, ensuring the water remains clean and safe for use. The QBLOK features a lid, inlet valve, outlet valve and tap for easy access to the stored water. Users can fill the QBLOK with water from a suitable source, such as a tap or hose, and then use the stored water as needed.
The QBLOK is a cubic shape and measures 98cm x 98cm x 98cm when assembled.
Different colours may be chosen for aesthetic reasons, to match the surroundings or blend in with the environment where the QBLOK will be placed. Different colours can also be used to signify different types of water or different uses for the stored water. For example, blue might be used for potable water, sand for irrigation water and black for non-potable water.
The QBLOK acts as a vessel and securely holds and preserves water for future use, protecting it from contamination and physical damage. The QBLOK manages water volume, provides easy access and is portable.
You can easily install your QBLOK yourself by following our video tutorial on YouTube or the QBLOK manual provided in the box. Both resources provide clear step-by-step instructions to ensure a hassle-free installation process. For inquiries regarding installation, kindly contact us at support@qblok.com or call 011 708 0650.
Transporting your QBLOK is simple and convenient. Its modular design allows for easy disassembly, making it portable and suitable for relocation to different sites as needed.
Currently, our QBLOKs do not offer a stacking feature. We are continuously improving our product, so please stay tuned for any updates or new releases that may include stacking capabilities in the near future.
Yes, our QBLOK can serve a dual purpose. By removing the water storage bag, it can be repurposed for storing dry bulk goods such as grains, animal feed or construction materials. This versatility maximizes the utility of the QBLOK, providing you with flexible storage options to meet your diverse needs.
Our QBLOKS are not currently available for industrial use. While we are committed to expanding our product offerings to meet a variety of needs, we are still in the process of developing and testing features specifically tailored for industrial applications.
Qblok Installation
Your order will be dispatched within 5 days upon receipt of payment. Please note that stock reservation is subject to full payment receipt.
Yes, installation instructions are provided with every QBLOK delivery. Additionally, you can download our manual here.
You can easily install your QBLOK yourself by following our video tutorial on YouTube or the QBLOK manual provided in the box. Both resources provide clear step-by-step instructions to ensure a hassle-free installation process. For inquiries regarding installation, kindly contact us at [email protected] or call 011 708 0650.
Yes, installation instructions are included with every QBLOK delivery. Additionally, you can download our manual here.
At this time, we do not offer an installation service for our QBLOKs. However, we provide detailed instructions in our manual and video tutorials to assist you in the installation process. Our team is also available to answer any questions you may have along the way, kindly contact us at [email protected] or call 011 708 0650. Please refer to our manual here or see our video instructions here here.
Our return policy extends for 14 days from the date of delivery. We have a 14-day money back guarantee. For eligibility, the item must be unused, in its original packaging, and meet our return criteria. Please initiate the return process by contacting our team at [email protected].
Exchanges are accepted within 14 days of delivery. Please contact our team at [email protected] to initiate an exchange.
QBLOK and water storage
The QBLOK water storage bladder can store 825 litres of water.
A water storage bag is a flexible container made of durable LDPE.
Currently, our QBLOKs do not offer connecting features. We are continuously improving our product, so please stay tuned for any updates or new releases that may include connecting capabilities in the near future.
The QBLOK is not currently equipped for rainwater harvesting. While we are continuously improving our products, ensuring compatibility with rainwater harvesting systems requires further development and testing. Please stay tuned for any updates or new releases that may include rainwater harvesting capabilities in the near future.
There are three phases for this.
Phase 1 (Manual): The QBLOK is manually filled. When there is no water supply, you manually fill a bucket directly from the QBLOK.
Phase 2 (Semi-automatic): When the municipal water supply fails, the property’s incoming water line needs to be turned off. The inlet of the pump is connected to the outlet of the QBLOK, and the outlet of the pump is connected to a tap on the property. The pump will pressurise the system and feed water to taps as needed during the water outage. Once municipal water is restored, the pump is disconnected from the tap, the tap is closed, and the valve of the incoming water line can be reopened.
Phase 3 (Automatic): A plumber will install a tank and pump to work on an automatic basis so that the QBLOK is always full and fill supply water from the QBLOK. When the municipal supply fails, the pump will automatically use the QBLOK to supply the household. When the municipal supply is restored, the pump will refill the QBLOK.
The QBLOK is not currently equipped for borehole water storage. While we are continuously improving our products, ensuring compatibility with borehole water storage systems requires further development and testing. Please stay tuned for any updates or new releases that may include borehole water storage capabilities in the near future.
The QBLOK is not currently equipped for borehole water storage. While we are continuously improving our products, ensuring compatibility with borehole water storage systems requires further development and testing. Please stay tuned for any updates or new releases that may include borehole water storage capabilities in the near future.
Water can be stored for approximately 5 years.
Yes, the water stored in a QBLOK tank is safe to drink
To ensure that the water stored in a QBLOK is kept fresh, opening of the tank should be limited and when closing the QBLOK, the outlets and inlets must be secured tightly.
QBLOK and Maintenance
The QBLOK can be sprayed down with water, and if needed, washed with regular dish soap.
Drilling holes in a QBLOK is not recommended. For inquiries, please contact us here.
If your QBLOK is damaged, please contact us directly for replacement parts. kindly contact us at support@qblok.com or call 011 708 0650.